My husband and I are experiencing all the things that you talk about. No answer to inquiries, phone calls and e-mail not returned. I have been so disappointed by the lack of response we have gotten. Throughout this frustrating process, I have just become more determined to persist and move along. I can certainly understand, though, why so many families give up or get lost in the system. Fortunately, my professional work as an advocate has given me this determination and provided resources that other people may not have.
— Amanda, Utah